Malamalama Travels | DISCLAIMER
Solo, en pareja o con amigos, somos tu agencia de viajes. Especialistas en viajes de surf y montaña. Turismo responsable y de aventura
Viaje, Viajar, Austria, Marruecos, Sri Lanka, Nepal, Everest, Annapurna, Tanzania, Kilimanjaro, Bali, California, Asturias, Mar, Montaña, Playa, Surf, Trek, Trekking, Viaje Diferente, aventura, montana
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1. Introduction


Access to this WEBSITE is conditioned on the prior reading and acceptance by any user of the terms, conditions, communications, warnings and other legal notices contained in this clause. The access and subsequent use of it by the user will imply its agreement expressly, fully and without reservation, with the entire contents. Such access is free of charge. If the user does not agree with the content of these General Conditions of Navigation, he must leave this WEBSITE, not being able to access or have the services that it offers. The user declares to be of legal age and to have sufficient legal capacity to be bound by these General Conditions. Likewise, you expressly and without exception agree that the access and use of this WEBSITE, its services and the contents of such services takes place under your sole and exclusive responsibility. Access to this WEBSITE is free of charge and its viewing does not require prior subscription or registration. The connections with other websites that may exist as well as the use that the user may make of them is subject to these General Conditions of Use as well as any specific conditions that the aforementioned websites require. Any use other than authorized use is expressly prohibited. VALANDA, S.L. may unilaterally modify, at any time it deems appropriate the configuration of this WEB, the conditions of the service and its content, as well as eliminate, limit or suspend them temporarily or definitively, as well as prevent access to them by seeking to inform the user of such change, provided that the circumstances allow it, through its publication on the website.


2. Identity of the owner of this website


The identifying data of the person responsible for this WEBSITE are:


Fernando VI, 48
C.I.F. B88118922
Phone: +34 653 918 865


3. Rights and obligations of the service provider


As a provider of the service, VALANDA, S.L. is obliged to provide the services offered by this WEBSITE, to effectively guarantee the secrecy of communications that may exist with the user as well as to respond to the complaints that could eventually be raised.
In case of maintenance, repair, updating or improvement of the services, VALANDA, S.L. has the right to temporarily suspend without prior notice the accessibility to this WEB, as well as to reserve the right of provision or cancellation of the services, without prejudice to which it will try to inform the users, provided that the circumstances so allow.
The use that users can make of the services and / or data and / or information provided to them through this WEB will be made at the user’s own risk. VALANDA, S.L. does not guarantee, directly or indirectly, the information or services offered, except those guarantees that under the applicable laws must be granted or that are explicitly described in an agreement between this company and the user. VALANDA, S.L. does not guarantee the content provided, where appropriate, by third parties, nor does it guarantee the veracity, reliability, accuracy, opportunity or convenience of the information provided for the destination that users or any other person make of it.
The intellectual property rights in this WEB are owned by VALANDA, S.L. The exclusive exercise of the rights of reproduction, distribution, public communication and transformation belong to the aforementioned company.


4. User rights and obligations


At all times, the user must make a lawful use of the services of this WEB in accordance with the current legality, respecting the intellectual property rights of VALANDA, S.L. or third parties. In this sense, the user guarantees that the activities that he develops through this WEB will conform to the law, morality, public order, good customs and in no case will be offensive to the good name and commercial image of VALANDA, S.L. or any other companies or brands belonging to VALANDA, S.L, for other users of the WEB or third parties.
The user will not perform through the services that VALANDA, S.L. will not perform any action that causes damage or alterations of the contents, nor will it hinder the proper functioning of the WEB, not causing technical problems of any kind, not transferring elements likely to carry computer viruses or to damage, interfere with or intercept all or part of this WEBSITE, as well as not to intervene or alter the email of other users.


5. Exclusion of warranties and liability for the operation of the website and its services


VALANDA S.L. does not guarantee the availability and continuity of the operation of this WEB site and its services. In this way, any liability for damages of any nature that may arise from the lack of availability or continuity of the operation of the WEB site and its services and the usefulness that users could have attribute to this WEBSITE. In any case, VALANDA, S.L. will make its best efforts in order to maintain the continued availability of this WEB.
Although VALANDA, S.L. has implemented all the appropriate measures to ensure the security in this matter, it does not control or guarantee the absence of viruses or other elements in the contents of this web page that may cause alterations in the computer system (software and hardware) of the user or in electronic documents and files stored in their computer system.
VALANDA, S.L. disclaims any liability for damages of any kind that may be due to the presence of viruses in the contents that may cause alterations in the computer system, electronic documents, files etc.
VALANDA, S.L. has no obligation and does not control the use that users make of this WEBSITE, the services and their contents. In particular, this company does not guarantee that users use this WEBSITE, its services and its contents in accordance with these General Conditions and, where applicable, the Particular Conditions that apply, or that they do so in a way diligent and prudent.
The user accepts that this WEB site has been created and developed in good faith by VALANDA, S.L. with information from internal and external sources and offers it in its current state to users, may contain inaccuracies or errors. Therefore, the user exonerates VALANDA, S.L. from any responsibility in relation to the reliability, usefulness or false expectation that the WEB site could produce during its navigation through it.


6. Intellectual Property


All rights in the content of this WEB belong to VALANDA, S.L. except those of companies with which you have signed the corresponding contract for the provision of content and are protected by national and international property standards intellectual and industrial.
The design, images, maps, graphics, brands, labels, distinctive signs or logos belonging to VALANDA, S.L., frames, banners, the software and its different source and object codes, etc. of this WEBSITE are owned by VALANDA, S.L., which it has legitimately in exploitation rights over them.
The user who accesses this WEBSITE may not copy, modify, distribute, transmit, reproduce, publish, assign, sell the aforementioned elements or create new products or services derived from the information obtained. Only the visualization and loading for the personal and non-commercial use of the user is authorized, without being able to extend it to third parties or entities. In the case of graphics or designs that appear on this WEB whose ownership are collaborating companies of VALANDA, S.L. will apply to them, also, these conditions, unless otherwise agreed.
It is strictly forbidden to alter this WEBSITE by the user and that may affect its content, such as links (or links) and the like. VALANDA, S.L. will ensure that the contents of this WEBSITE are not pornographic, xenophobic, discriminatory, racist, defamatory or that do not encourage violence. Likewise, you will try to avoid any circumstances that may be harmful to users.


7. Hypertext links or links


En el supuesto de que la presente página WEB pudiera contener vínculos o enlaces con otros portales o sitios WEB no gestionados por VALANDA, S.L., esta sociedad manifiesta que no ejerce control alguno sobre dichos portales o sitios WEB, ni es responsable del contenido de los mismos. The links that this WEBSITE may contain will be offered, only, by way of informative references, without any kind of assessment about the contents, owners, services or products offered from them. In any case, VALANDA, S.L. disclaims all liability in relation to the services provided by such third parties against any claims of any nature and claims that may be filed in relation to them.


8. Nullity and ineffectiveness of the clauses


If any clause of these General Conditions of navigation and use of this WEB is declared totally or partially null or ineffective will affect only that provision or part of it that is null or ineffective subsisting in everything else, the other general conditions and having such a provision or part of it that is affected by not putting unless, as essential to these general conditions, it would have to affect them in an integral way.


9. Applicable Law and Jurisdiction


These General Conditions of Use and Navigation as well as any relationship between the user and VALANDA, S.L. will be governed by Spanish law. For any dispute arising from the existence or content of these General Conditions or the relations between the user and VALANDA, S.L. both parties, expressly waiving any other jurisdiction that may correspond to them, submit to the jurisdiction and exclusive jurisdiction of the Courts and Tribunals of the Community of Madrid





Valanda S.L , CIF B88118922. C / Fernando VI, 48. Villaviciosa de Odón 28670 Madrid. Contact Phone +34 653 918 865




We handle 3 types of data:

– Identification data
– Postal or electronic addresses
– Business information

In no case we handle specially protected data and all the data mentioned we have obtained it directly from you, by sending a contact form.




Your data will be used to:

– Sending requested information
– Information about offers and services of interest
– Administrative, tax and accounting management of our clients and suppliers
– Conduct satisfaction surveys, market research…

In no case do we develop commercial profiles.




The personal data collected will be kept as long as its deletion is not requested by the data subject.




Your data will not be shared with any third party company, they will only be provided to public administration agencies and authorities in case of receiving a request from them or to protect the rights of Valanda, S.L. or its customers.



In accordance with the current Regulation (EU) 2016/679, Valanda, S.L. informs that the personal data of the Users of the website will be processed for the processing activity indicated in each data collection form of our website by our website by Valanda S.L. Such processing of your data will be covered by its own consent. By pressing the “SEND” button, the User consents to the processing of his/her data by Valanda S.L.
We also inform you that unless legal obligation or express consent on your part Valanda S.L. will not transfer your data to third parties. (In case of transfer inform that data and to whom they will be transferred).
Likewise, the User is informed that at any time he/she can exercise the rights of access, rectification or deletion of data as well as have other rights recognized herein and regulated in Regulation (EU) 2016/679, notifying Valanda S.L. C/ Fernando VI, 48. Villaviciosa de Odón, 28670 Madrid.
On the other hand, in accordance with the provisions of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce, Valanda S.L. undertakes not to send advertising through the email without having previously collected the express recipient’s authorization. The User may object to the sending of advertising by checking the corresponding box




  1. Conditions of exchange and/or returns


If after receiving the purchase the customer is not satisfied, Malamalama allows you to change the size of the purchased item or return it*, within thirty (30) days, from the date of receipt, provided that the garment has not been used or damaged. Thus, Malamalama will not be able to accept exchanges or returns of used or damaged clothing
*The customer will not be responsible for the return shipping costs but always has to contact us before proceeding to send it on our contact page.


2. Refunds


Once the products have been received, Malamalama will verify that they are in good condition and will proceed to send the required size (taking responsibility for the shipping costs) if a change has been requested or proceed to deliver a voucher for the same amount to spend in the online store.


3. Wrong or defective products


If a product other than that requested by the customer was delivered in error from Malamalama, the correct product will be delivered to you, without any additional charge to the Customer. If a product has arrived to the customer broken, damaged or in poor condition, Malamalama will replace it with another one in good condition, without additional charges.


4. Shipping Policy:



All orders will be shipped the next business day. All products will take up to 5 days from shipping.
Shipping costs will be as follows depending on the recipient’s address:

Free shipping in Spain.


5. Payment methods and taxes


Orders will be paid using the payment methods provided by the website, see Visa and Mastercard credit cards, and Paypal.
– Prices for sale on the website include Value Added Tax (VAT).


6. What happens if there is no stock of the chosen product?


Our system should not allow the sale of any product for which we do not have stock, but in the event that something will fail, Malamalama will contact you to find a solution. If the product cannot be obtained within this period, the full refund of the amount will be made.




1. REGISTRATIONS AND REFUNDS. In the act of registration, the Agency may require an advance of the total amount of the trip, issuing the corresponding receipt specifying, in addition to the amount anticipated by the consumer, the name of the package trip requested. The remaining amount must be paid against the delivery of the vouchers or travel documentation, which must be made at least seven days before the date of departure. If the total price of the trip is not paid under the conditions indicated, it will be understood that the consumer is resising from the requested trip, being applicable to the conditions set out in the following paragraph. In the event that before the celebration of the trip, the Organizer is unable to provide any of the services requested by the customer (including the price), it must be communicated to the consumer, who may waive his request recovering only the quantities if any. All refunds that are provided by any concept, will always be formalized through the Detailed Agency, no refund being made for services not used voluntarily by the consumer.


2. DESISTATION of the consumer, ASSIGNMENTS and/or CANCELLATION of the trip for not reaching the number of persons registered the minimum provided. At any time the user or consumer may withdraw from the services requested or contracted, being entitled to the refund of the amounts he has paid, whether it is the total price or the advance provided for in the preceding section, but must compensation for the following concepts: (a) In the case of loose services: All management costs, plus cancellation costs, if they had occurred. “Given the variety of causes and circumstances of possible cancellation of the trip, as well as the numerous services that are occupied at destination, it is not possible to calculate them in advance, but it is sign that, in such cases, the costs of cancellation may be passed on duly justified, provided that they have indeed been produced.” b) In the case of package travel and unless withdrawal occurs due to force majeure: 1) Management costs of EUR 20 plus cancellation costs. 2) A penalty, consisting of 5 of the total trip if the withdrawal occurs more than 10 days and less than 15 days before the date of commencement of the trip: 15 between days 3 and 10 and 25 within 48 hours prior to departure.

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